Return and Exchange Period:

  • You may return the product within 3 days, and exchange it within 7 days from the date of receiving your order, subject to the terms and conditions.

Return and Exchange Conditions:

  • The product must be unused, in its original condition, and in its sealed packaging.
  • To complete the exchange or return process, you must visit the store.
  • The product will be inspected by the relevant department to verify compliance with the conditions and timeframe for purchase, exchange, and return, and to ensure all accessories are present. A decision to accept or reject will then be made.
  • If the product is exchanged for another of lower value, we will provide you with credit in your account that can be used for future purchases.
  • The customer is not entitled to return or exchange used or damaged materials, materials exposed to improper storage, materials manufactured according to customer specifications, or materials already installed at the customer's location.
  • The following products are excluded from exchange and return: (marble alternatives) (chipboard alternatives) (used products that are no longer in their original condition at the time of purchase) (damaged products).
  • The customer is not entitled to return or exchange any accessories, bed linens, mattresses, pillows, carpets, or pendant lighting that has been installed.
  • Custom order invoices and installation service invoices are non-refundable and non-exchangeable.
  • Any product purchased with a special administrative discount or as part of seasonal offers cannot be returned by the customer, but may be exchanged subject to the conditions within 3 days.

(Shipping and Delivery Costs and Responsibility):

  • If the reason for exchange or return is due to an error in the order or product damage, LuxuryLin store will bear the shipping costs.
  • If the exchange or return is based on the customer's preference, the customer will bear the shipping fees, in addition to product preparation costs estimated at 5% of the original price of the products before tax, noting that this condition applies to any order returned or exchanged after the purchase and shipping invoice has been issued.

Refunds:

  • Cash payments are not refunded, Bank transfers will be processed according to the conditions mentioned above.
    For cash payments, the refund will be processed within 7-14 business days
    For electronic payments, the refund will be processed within 10-14 business days.

Imposed Fees:

  • The fees include the costs of preparing, loading, and transporting goods, amounting to 5% of the original price of the products.

Steps for Returning and Exchanging an Order:

  1. To complete exchange and return processes, please contact the number (according to the store) and provide them with the order information (order number - type of action - return or exchange).
  2. The customer service representative will guide you regarding the order delivery method. The return and exchange request will be considered canceled if the products are not delivered within a maximum period of 3 days.
  3. If delivery is made through a shipping company, please provide us with the tracking number.
  4. After receiving the products, they will be inspected by the relevant department, and you will be notified of acceptance or rejection based on compliance with the conditions.

Policy Regarding Manufacturing Defects:

  • The product must be among the products covered by warranty.
  • Products containing manufacturing defects will be exchanged within 3 days from the date of purchase, provided that.
  • The product is free from any scratches or misuse.
  • The original box is provided with all accessories.
  • The company is not responsible for defects resulting from painting or scratches resulting from unauthorized installations.

(Warranty Terms and Conditions):

Warranty Period:

  • 5 years against color change for Chinese and Turkish parquet.
  • 10 years against color change for European parquet.
  • 10 years against water and color change for flooring.
  • One year on all wall products, floor carpets, and gardens.
  • 30 days on flooring accessories.

Note Different exchange and return policies may apply to certain special or customized products.

Cases Not Covered by Warranty:

  • Misuse
  • Unsuitable environment at the customer's location for the product
  • All curtain products, pillows, covers, mattresses, and all accessories.
  • Installed lighting
  • Electrical faults at the customer's location
  • We do not warrant defects that are customarily not covered by warranty according to commercial practice.